399btc Privacy Policy

1. Introduction

399btc is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are always committed to protecting their personal information. This privacy policy explains what kinds of information 399btc collects about you, how that information is used, and what your rights are.

Please read this policy carefully. By using 399btc's services through our website, mobile app, or any other digital channel, you are giving your consent to the collection and use of information as described in this privacy policy.

We may update this policy from time to time. In the case of significant changes, we will notify you accordingly. The date of the latest revision will be noted at the top of the policy.

2. Information We Collect

399btc may collect your information in various ways. Below is a breakdown of the categories of information collected:

2.1 Registration and Account Information

When you open an account with 399btc, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — our services are only for those aged 21 or above)
• Email address
• Mobile number
• Username and password
• National ID card or passport number (for identity verification where applicable)

2.2 Financial Information

To complete deposit and withdrawal processes, we collect the following information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Visa or Mastercard card information (where applicable)

2.3 Gaming Activity Information

• Play history and bet records
• Win and loss amounts
• Details of bonus and promotion usage
• Preferred games and categories

2.4 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Login time and location information
• Information collected from cookies and similar tracking technologies
• Site usage patterns and navigation data

3. Purpose of Using Information

399btc uses the information collected about you for the following purposes:

1. Account Management: To manage your registration, login, and all account-related activities.
2. Identity Verification: To verify the identity and age of users in order to prevent fraud and ensure a safe environment.
3. Financial Transactions: To complete deposit and withdrawal processes and to ensure the security of transactions.
4. Customer Support: Our 24/7 live chat support team uses information to resolve your issues and provide assistance.
5. Platform Improvement: To improve the quality of our services and to enrich your experience.
6. Promotional Communication: Subject to your consent, to inform you about special offers, bonuses, and promotions.
7. Responsible Gaming: To identify problematic gaming patterns and to ensure responsible gaming.
8. Legal Obligations: To comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

399btc uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: These are necessary for the site to operate. They are used to maintain login status and ensure security.
• Performance Cookies: Used to measure and improve the site's functionality. They collect anonymous data.
• Functionality Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to analyze user behavior and improve services.

4.2 Cookie Control

You can manage cookies by going to your browser settings. Please note that disabling certain cookies may prevent some 399btc services from working properly.

5. Data Security Measures

To keep your personal information secure, 399btc follows advanced technologies and practices:

5.1 Technical Security

• SSL Encryption: All our data transmissions are secured with 256-bit SSL/TLS encryption.
• Firewall: Advanced firewall systems are used to prevent unauthorized access.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Secure Payment Gateway: Secure connections with payment systems such as bKash, Nagad, Rocket, and Upay.

5.2 Administrative Security

• Regular training for staff on personal data protection.
• Access to information is restricted — only authorized staff can access the data.
• Regular security audits and reviews.
• A rapid response plan in the event of a data breach.

6. Information Sharing and Third Parties

399btc does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Limited information may be shared with certain trusted third-party service providers to operate our services, such as:

• Payment processing services (bKash, Nagad, Rocket, Upay, banks)
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
• Technology and hosting service providers
• Fraud prevention and identity verification services

Only the minimum information necessary for providing services is shared with these partners. They are contractually bound to adhere to our privacy standards.

6.2 Disclosure of Information for Legal Reasons

Information may be disclosed to fulfill legal obligations in response to court orders, legal proceedings, or legitimate demands from authorities.

6.3 Business Transfers

In the event of a business merger, acquisition, or other business transaction, your information may be transferred to the new entity. You will be notified in advance in such cases.

7. Data Retention Period

399btc retains your information in accordance with the following guidelines:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons.
• Financial Transaction Records: May be retained for an extended period to meet audit and legal requirements.
• Cookie Data: Each cookie has its own expiry period, which can range from a few days to two years.

Once the required retention period has passed, your information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you.

8.2 Right to Rectification

If any of your information is incomplete or incorrect, you may request that it be corrected. This can be done through account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information for legal or regulatory reasons.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. We will respect such requests.

8.5 Right to Portability

You may request your information in a structured, machine-readable format.

9. Privacy of Minors

399btc's services are only for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Age verification at the time of registration is a mandatory step for us.

If we become aware that a minor's information is in our system, we will immediately close the relevant account and delete the collected information.

If parents believe their child is using our platform, please contact us.

10. International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh in order to provide our services. In such cases, we ensure that:

• Appropriate security measures are maintained.
• The relevant third parties comply with the standards of this privacy policy.
• The protection of your information is prioritized in all circumstances.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email.
• A notification will appear when you log in to the platform.
• The date of the latest update on this page will change.

Continued use of the services after changes have been made will be taken to mean that you have consented to the new policy. If you do not agree with the changes, you have the right to close your account.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us:

Contact Methods

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will review your request or complaint in a timely manner and respond accordingly. Our goal is to ensure a quick and effective resolution to any issues regarding your data protection.

13. Related Policies

Alongside this privacy policy, other policies of 399btc also apply to your use of our services:

• Terms & Conditions — The overall rules governing use of our services.
• Responsible Gaming — Safe gaming practices and ways to set self-limits.
• About Us — The identity and values of 399btc.
• FAQ — Common questions and answers.

Together, these policies form the complete legal framework governing your relationship with 399btc.