399btc Terms and Conditions

Age Requirement

To open an account on 399btc and use any gaming service, you must be at least 21 years old. This platform is open only to those aged 21 and above. 399btc may request a national identity card or any other government-issued identity document at any time to verify your age.

• Any account opened by providing a false age will be cancelled immediately.
• Any winnings obtained on the basis of false information will be forfeited.
• It is the responsibility of every account holder to prevent minors from accessing gaming.

Geographic Eligibility

This platform is primarily operated for users in Bangladesh. Online gaming may be prohibited or restricted in certain countries or regions. Users are solely responsible for ensuring that use of this platform is lawful under their local laws.

Registration Requirements

To register an account on 399btc, you must provide accurate, complete, and up-to-date information. Each person may operate only one account. Operating multiple accounts is strictly prohibited and may result in the cancellation of all accounts.

• The name, mobile number, and email provided at registration must be your own.
• If multiple family members operate accounts from the same device or network, 399btc must be notified in advance.
• Opening an account under a third party's identity is strictly prohibited.

Account Security

It is your responsibility to keep your account password and login details completely confidential. In the event of unauthorized access or suspicious activity, notify the 399btc support team immediately. Full responsibility for any negligence regarding account security rests with the member.

Use a strong password and change it regularly. Do not share your login details with anyone.

Identity Verification (KYC)

In the interest of security and fraud prevention, 399btc reserves the right to verify the identity of members at any time. The following documents may be requested for verification:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (screenshot of mobile banking account)

The account may be temporarily suspended until verification is complete.

Deposit

The following payment methods are accepted for depositing funds on 399btc: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500. Only payment methods registered in your own name may be used to deposit funds into your account. Use of third-party payment methods is strictly prohibited.

• Minimum deposit amount: ৳500 (for each method)
• Deposits are generally processed instantly.
• For any deposit-related issues, contact us via 24/7 live chat.

Withdrawal

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the same payment method used for the deposit.

• Minimum withdrawal: ৳500 (for each method)
• Standard processing time: 10 to 45 minutes
• Withdrawals may be held if bonus wagering requirements have not been met.
• Withdrawals may be delayed if identity verification has not been completed.
• If any unusual activity is suspected, 399btc reserves the right to temporarily hold a withdrawal.

Currency and Transaction Currency

All transactions on the 399btc platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted. 399btc will not be liable for any losses arising from currency conversion.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳500 is required to receive this bonus. Before withdrawing the bonus, a wagering requirement of 15 times (15x) the combined total of the original deposit and the bonus must be completed.

• Example 1: Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Example 2: Deposit ৳22,000 and receive a maximum bonus of ৳10,000 — total balance ৳32,000.
• Wagering requirement: 15 times (15x).

Bonus Terms

The following bonus-related terms must be strictly followed:

• Each user is eligible to receive the welcome bonus only once.
• Bonuses cannot be transferred from one account to another.
• If the wagering requirement is not met within the specified time limit, the bonus will be cancelled.
• If bonus abuse is suspected, 399btc reserves the right to cancel any bonus.
• Terms of other promotional offers apply separately.

VIP Program

The 399btc VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.8%.

VIP tier advancement depends on gaming activity and regularity. The cashback rules for each tier are set by 399btc and are subject to change.

Fair Play Policy

All games on the 399btc platform are conducted fairly and transparently. Our games are provided by reputable software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other world-class providers. Game outcomes are determined by a Random Number Generator (RNG).

Bet Cancellation and Technical Errors

In the event of incomplete rounds or abnormal results due to technical errors or software issues, 399btc reserves the right to cancel the relevant bet. In such cases, the wagered amount will be returned to the member's account. Incorrect information displayed or abnormal winnings resulting from any technical issue will not be honoured.

Betting Limits

Each game has set minimum and maximum bet limits, which are displayed in the game interface. 399btc reserves the right to change betting limits at any time. To ensure responsible gaming, members may also set their own betting limits.

Prohibited Activities and Misuse

The following activities are strictly prohibited on the 399btc platform:

• Creating or operating multiple accounts.
• Using bots, automated software, or any technical means to gain an unfair advantage.
• Attempting to hack or bypass the platform's security systems.
• Using the platform for money laundering or illegal financial activities.
• Conducting coordinated betting activities for the purpose of bonus abuse.
• Using another member's account details or defrauding other members.
• Conducting transactions using third-party payment methods or another person's payment account.
• Attempting to introduce viruses or harmful code into the platform's systems.

Involvement in any of the above prohibited activities will result in immediate account cancellation, forfeiture of all balances, and legal action may be taken if necessary.

Service Continuity Guarantee

399btc operates the platform to the highest technical standards. However, temporary service disruptions may occur due to maintenance, technical issues, internet outages, or unforeseen circumstances. 399btc will not be liable for any financial loss incurred by a member in such situations.

Personal Liability

Participating in online gaming is entirely at the member's own discretion and risk. 399btc is not responsible for any financial loss resulting from participation in games. Play responsibly and do not wager money you cannot afford to lose.

Third-Party Services

399btc uses third-party payment services, game software providers, and other services. 399btc is not directly liable for any loss caused by issues or disruptions with these third-party services, however every effort will be made to assist in resolving such issues.

Protection of Personal Information

399btc is committed to protecting the personal information of its members. The information you provide will be used solely for account management, identity verification, and improvement of platform services. Information will not be sold or transferred to third parties, except in response to lawful requests from law enforcement agencies.

To read our detailed privacy policy, visit: Privacy Policy.

• All data is secured through SSL encryption.
• Payment information is stored on secure, encrypted servers.
• To update your personal information, contact us via 24/7 live chat.

Account Closure by Member

You may request to close your account at any time through 24/7 live chat. Please ensure you withdraw any available balance before closing your account. If bonus wagering requirements have not been met, the bonus balance will be forfeited.

Account Suspension or Closure by 399btc

399btc may temporarily suspend or permanently close any account for the following reasons:

• Violation of these terms and conditions.
• Providing false information or engaging in fraudulent activity.
• Unusual activity in the account or financial transactions.
• Failure or refusal to complete identity verification.
• Bonus abuse or coordinated fraudulent betting.

If you believe an unfair action has been taken in connection with a suspension, please contact us via 24/7 live chat.

Complaints and Dispute Resolution Process

In the event of a dispute or complaint, please follow the steps below:

1. First, contact us directly via 24/7 live chat and describe the issue in detail.
2. If the issue is not resolved through live chat, send a detailed complaint by email to: [email protected].
3. Upon receiving a complaint, a fair investigation will be conducted and a decision will be communicated within the designated timeframe.

The decision of 399btc shall be considered final and binding. However, members always retain the right to exercise their legal rights.

Contact Methods

For any questions or comments regarding these terms and conditions, please contact us:

• Live Chat: 24 hours a day, 7 days a week — support is available in Bengali.
• Email: [email protected]

Amendments to Terms and Conditions

399btc reserves the right to change, add to, or remove any part of these terms and conditions at any time. Continued use of the platform after changes are published will be considered your automatic acceptance of the new terms. It is therefore recommended that you visit this page regularly.

For significant changes, a notice may be sent to your registered email address.