Play responsibly, stay well
399btc believes that entertainment should always be safe and controlled. Enjoy our platform by following our responsible gaming policy — mental health and financial security come first.
For ages 21 and above onlyOur Responsible Gaming Commitment
At 399btc, we believe online gaming should be an entertaining experience — never a source of financial problems or mental stress. Responsible gaming is at the heart of our platform. We are committed to giving every user the opportunity to play consciously, in a controlled way, and with enjoyment.
Gambling or betting only becomes a problem when it starts to affect your daily life, relationships, or financial situation. Using 399btc's responsible gaming tools, you can easily monitor your playing habits and take a break whenever you need one.
Remember — responsible gaming is not just a rule, it is a way of life. Our goal is to ensure your enjoyment is always safe.
Our Protection Tools
399btc offers several effective tools for responsible gaming to help keep you safe.
Set Deposit Limits
Set a maximum amount you can deposit per day, per week, or per month. Once set, the limit takes effect immediately and helps you keep your budget under control. A 72-hour waiting period applies if you want to increase the limit.
Time Limits and Breaks
Using the time-out feature, you can temporarily close your account for anywhere between 24 hours and 30 days. During this period you will not be able to log in or place bets. Taking a short break keeps the mind fresh and helps build healthy gaming habits.
Self-Exclusion
If you feel gaming is getting out of control, choose the self-exclusion option. This allows you to close your account for 6 months or permanently. If self-exclusion is active and you try to open a new account, that too will fall under our service restrictions.
Betting History Review
You can view your complete betting history at any time — how much you have deposited, how much you have withdrawn, which games you played and for how long. Reviewing this information helps you judge for yourself whether your gaming pattern is healthy.
Age Verification (21+)
399btc is for individuals aged 21 and above only. We verify age at registration and any attempt by a minor to open an account is stopped immediately. This is one of our most important protection measures.
24/7 Support Team
If you have any concerns about your gaming, contact our support team. Through 24/7 live chat in Bengali, we will help you use responsible gaming tools and, if needed, refer you to specialist organisations.
Recognise the Signs of Problem Gambling
While gambling can be a source of entertainment, in some cases it can turn into a habit. If you notice the following signs, be cautious and contact us.
⚠️ Be alert if you notice these signs
- A tendency to bet more to recover losses
- Being unable to stop playing or feeling restless when you do
- Hiding your gaming activity from family or friends
- Betting instead of paying bills or covering necessary expenses
- Turning to gaming to relieve stress or loneliness
- Gambling with borrowed money or money taken from others
- Continuing to play while neglecting sleep, work, or family
Core Principles of Responsible Gaming
Play for Entertainment
Online betting is not a source of income — it is an entertainment activity. Never bet with the expectation of earning money or to recover losses.
Set Your Budget First
Decide before you play how much you can afford to spend at most. Stop when you reach that limit — whether you are winning or losing.
Set a Time Limit
Decide on a time limit before each session. Playing for long stretches without a break reduces judgement and weakens decision-making.
Do Not Play While Drunk or Under Stress
Avoid gaming when you are emotionally distressed, tired, or under any kind of pressure. Making decisions with a clear mind is the first condition of responsible gaming.
Minor Protection and the 21+ Policy
399btc strictly prohibits anyone under 21 from using the platform. This is not just a legal obligation — it is also our ethical responsibility. Protecting minors from gambling addiction is our highest priority.
If there is a minor in your household who uses your device, make sure you use a strong password on your account. Get into the habit of logging out after each session and never share your password or login details with anyone.
Use parental control software (such as Net Nanny, Bark, Qustodio) to keep children away from gambling websites. Educate your children about safe internet use.
Our Age Verification Process
We verify age at registration. If there is any doubt, we may request additional identification at any time. If a user is found to be under 21, their account will be closed immediately and any deposited funds will be returned.
Prohibited for Minors
A strict age verification process completely prevents anyone under 21 from opening an account.
Password Protection
Use a strong password and never share your login details with anyone.
Parental Controls
Activate parental control software on your device to prevent minors from gaining access.
What to Do If You Have a Problem?
Contact Us via Live Chat
Speak with our support team instantly through 24/7 live chat in Bengali. They will help you use the right tools.
Write to Us by Email
Email [email protected] to describe your situation in detail. We will respond quickly and ensure your confidentiality.
Deactivate Your Account
Request a temporary or permanent deactivation of your account through the support team or directly from your settings.
Seek Professional Help
Gambling addiction is a treatable condition. Seeing a mental health specialist or counsellor is not a sign of weakness — it is a sign of courage.
Questions About Responsible Gaming
Play safely, stay happy
399btc is committed to keeping your entertainment safe at all times. Activate the responsible gaming tools now and enjoy our range of games.